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Contents
Summary
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.
- Data controller: Harvey Jones Home Limited
- How we collect or obtain information about you: when you provide it to us (e.g. by ordering a brochure or requesting an appointment on our website and by completing enquiry forms), from your use of our website, using cookies and similar technologies, and occasionally, from third parties.
- Information we collect: name, contact details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).
- How we use your information: for administrative and business purposes (particularly to contact you post requesting a brochure or an appointment), to improve our business and website, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations. Customer data is collected and shared as hashed data in a privacy-friendly way with third-parties (such as Google). This sharing is to measure the performance of advertisements issued by our company.
- Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.
- Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No
- Use of automated decision-making and profiling: we use automated decision-making and profiling through our use of remarketing advertisements and web analytics. For further information, please see the main section below entitled Our use of automated decision-making and profiling.
- How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
- How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.
- Use of cookies and similar technologies: we use cookies and similar information-gathering technologies including analytical and targeting cookies. For more information, please visit our cookies policy here: harveyjones.com/about-us/how-we-use-cookies
- Transfers of your information outside the European Economic Area: In certain circumstances, we will transfer your information outside of the European Economic Area, including to the United States of America. Where we do so, we will ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S Data Privacy Framework which includes the UK Extension to the Data. Privacy Framework.
- Sensitive personal information (also known as Special Categories of Personal Data): we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.
Our details
The data controller in respect of our website is Harvey Jones Home Limited, a private limited company registered in England and Wales (company registration number 15510621) under the address Southbridge House, located at 9-19 Southbridge Place, Croydon CR0 4HA
You can contact the data controller by writing to Harvey Jones Kitchens, Southbridge House, located at 9-19 Southbridge Place, Croydon CR0 4HA or sending an email to info@harveyjones.com.
If you have any questions about this Privacy Policy, please contact the data controller.
Information we collect when you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
Web server log information
We use a third-party server to host our website called Rackspace Limited, the privacy policy of which is available here: https://www.rackspace.com/information/legal/ privacystatement. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the geographical location, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Our server is located outside the European Economic Area in the United States of America. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.
Use of website server log information for IT security purposes
Our third-party hosting provider collects and stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs
Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the UK General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.
Cookies and similar technologies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
We use cookies on our website, including functional and analytical cookies. For further information on how we use cookies, please see our cookies policy which is available here:https://www.harveyjones.com/about-us/how-we-use-cookies
Information we collect when you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
We use a third-party email provider to store emails you send us called EntrustIT, the privacy policy of which is available here: http://www.entrustit.co.uk/privacy-policy/
Emails you send us are stored within the United Kingdom. EntrustIT may transfer and store emails you send us outside the European Economic Area.
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Contact forms
When you contact us using our ‘Request Appointment’ or ‘Request a Brochure’ forms, we collect the following information: your title, name, phone number, email address, contact address and information on how you heard about us.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the UK General Data Protection Regulation). Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
Information you send us via our contact forms will be stored within the European Economic Area on our third-party email provider’s servers. For further information, please see ‘Email’ above.
We also transfer and store information you submit to our third-party hosting providers server, Rackspace, which is also located in the United States of America. You can access their privacy policy here:https://www.rackspace.com/en-gb/information/legal/privacycenter
Phone
When you contact us by phone, we collect any information you provide to us during your conversation with us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
Information about your call, such as your phone number and the date and time of your call, is processed by our third-party telephone service provider and stored in the United Kingdom.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Transfer and storage of your information
Information you submit to us by post will be stored in the United Kingdom.
Live Chat
We use a live chat service on our website provided by a third-party called LiveChat. When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We also collect your name, e-mail address and other contact information you provide to us via the live chat service.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in collecting your IP address, browser, information and device to better understand our customers and why they access our website and live chat service. This allows us to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you by one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible. We also ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
The information collected by our live chat service is processed and stored on LiveChat’s servers. Their privacy policy is available here: https://www.livechatinc.com/privacy-policy/
Information you send while using this service will be transferred and stored outside the European Economic Area on LiveChat servers in the United States of America. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.
Information we collect when you interact with our website
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
E-Newsletters and other digital communications
When completing an enquiry form for example to request a brochure, we collect the following information: your title, full name, contact number, contact address, information how you heard about us and email address. We will also start sending you a copy of our e-newsletter which provides further information about our products and services. We may also send you other emails concerning offers, product details and follow-ups.
Legal basis for processing: legitimate interests pursued by the controller (Article 6(1)(a) of the UK General Data Protection Regulation).
Transfer and storage of your information
We use a third-party service to send out our e-newsletter, digital mailers and administer our mailing list, called Klaviyo. You can access their privacy policy here: https://www.klaviyo.com/legal/privacy/privacy-notice
Information for our e-newsletter and digital mailers will be stored within the United States by Klaviyo, who has signed Standard Contractual Clauses (SSCs).
We also transfer and store information you submit to our third-party hosting providers server, Rackspace, which is also located in the United States of America. You can access their privacy policy here:https://www.rackspace.com/en-gb/information/legal/privacycenter
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Processing your payment
After you place an order with us you will need to make payment for the goods or services you have ordered. In order to process your payment, we use a third-party payment processor, Global Payments (GPUK LLP). Your payment will be processed by Global Payments.
Global Payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via the following link: https://www.globalpaymentsinc.com/en/privacy-statement
Transfer and storage of your information
Global Payments may transfer information relating to your transaction and the processing of your transaction outside the European Economic Area. Where they do so, they will put appropriate safeguards in place.
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.
Information collected or obtained from third parties
This section sets out how we obtain or collect information about you from third parties.
Information received from third parties
Generally, we do not receive information about you from third parties. The third parties from which we receive information about you will generally include other businesses and clients we work with from time to time who may recommend our services to you. These could be businesses in any industry, sector, sub-sector or location, including building contractors for delivery and fitting purposes.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).
Legal basis for processing: consent (Article 6(1)(a) of the UK General Data Protection Regulation).
Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.
For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.
Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.
Where we receive information about you in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
Information obtained by us from third parties
In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one) and any affiliates.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: where you have entered into a contract or requested that we enter into a contract with you, in certain circumstances, we will obtain information about you from public sources in order to enable us to understand your business and provide services to you or services to a sufficient standard.
For example, we would obtain and/or verify your email address from your website or from a directory where you ask us to send you information by email but we do not possess the information or we need to confirm that we have recorded your email address correctly.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interests: in certain circumstances, we will have a legitimate interest in obtaining information about you from public and private sources. For example, if you have infringed or we suspect that you have infringed any of our legal rights, we will have a legitimate interest in obtaining and processing information about you from such sources in order to investigate and pursue any suspected or potential infringement.
Our use of automated decision-making and profiling
We use automated decision-making and profiling.
You have the right to object to our use of profiling described in this section. You can do that by opting-out of cookies and similar technologies in accordance with the method described in the relevant section below. If you do not want us to process your actual IP address (usually the IP address assigned to you by your Internet Service Provider) when you visit our website, you can use a Virtual Private Network (VPN) or a free service such as Tor.
You can find out more about our use of cookies and similar technologies (including the legal basis on which we use them) and how to opt out from them in our cookies policy, which is available here: harveyjones.com/cookies-policy
Automated decision making
Automated decision making is decision making by technological means (i.e. by a machine) without human involvement.
Use of automated decision-making for display advertising
We automate the display advertisements containing our products and services on other websites you visit, based on the fact that you have visited our website using cookies. For further information on the cookies we use, please see our cookies policy which is available here: harveyjones.com/cookies-policy
Logic involved: automatically displaying advertisements to individuals who have visited our website results in increased efficiencies and costs savings for us than manually displaying advertisements or displaying advertisements by different means.
Significance and envisaged consequences: cookies will be used to recognise the fact that you have visited our website in order to display advertisements to you (unless you have blocked such cookies) and will collect information about your online behaviour.
How to object: you can block these cookies by using the cookies control management tool on your site (if you use one) or by opting out of seeing personalised ads by following the instructions here: support.google.com/ads/answer For further information, please see our cookies policy: harveyjones.com/cookies-policy
Legal basis for processing: your consent (Article 6(1)(a) of the UK General Data Protection Regulation).
Consent: you consent to our use of automated decision-making by turning on remarketing cookies using our cookie control tool.
Profiling: Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyse or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Use of profiling for web analytics
Our web analytics service, Google Analytics uses collects information such as your location (based on your IP address) and your behaviour (based on cookies) when you access our website (such as the pages you visit and what you click on). We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy (harveyjones.com/cookies-policy). Information collected about you, once collected is anonymised and stored on an aggregate basis.
We also use Hotjar to generate ‘heatmaps’ to help us analyse user behaviour on our website by generating a visual representation of where users have spent their time on our website (such as highlighting where users have moved their mouse cursor on a web page, its location on the page and what they have clicked on. You can find out more about how Hotjar works and the information they collect in their privacy policy via the following link: hotjar.com/privacy
Logic involved: by automatically analysing and categorising information such as the location (based on IP address) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.
Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by using our cookie control tool) and your location will be analysed based on your IP address. We may target advertisements based on the level of interest we receive from certain visitors and their behaviour on our website.
Legal basis for processing: legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest: we have a legitimate interest in getting to know our website visitors’ preferences and improving our website’s effectiveness.
Use of profiling for Facebook advertising
We use profiling to advertise on Facebook and track conversions on our website. Information collected by Facebook in relation to its advertisements and the Facebook Pixel on our website is transferred by Facebook outside the European Economic Area. For further information and information on the safeguards used, please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.
Logic involved: by targeting individuals based on criteria such as what they have liked on Facebook, we are able to more effectively advertise our services to those who we think are most likely to be interested in purchasing them, making our advertising more cost-effective and relevant.
Significance and envisaged consequences: advertisements will be displayed to you on Facebook if you meet the relevant criteria which form the basis of our advertising campaign. If you click on any relevant advertisements displayed to you on Facebook, your behaviour will be tracked using the code (Facebook Pixel) which we have installed on our website (if you have consented to the use of such technologies on our website) and your actions on our site will be tracked and the information shared with Facebook (you can access Facebook’s Privacy Policy here: facebook.com/about/privacy/).
How to object: if you accepted the use of Facebook Pixel using our cookie tool, you can use our cookie tool to turn it off and stop it processing your information as well. You can also opt-out of Facebook processing your information using Facebook Pixel by changing your ad settings in your Facebook account here: facebook.com/ads/settings
You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest: marketing our goods and services effectively.
Use of profiling through PubMatic
Our online service, PubMatic, delivers advertising that we believe may interest you based on your activity on our website and other websites over time. We set and access cookies on your computer or other device to perform this service and also use pixel tags. These cookies and other technologies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy (harveyjones.com/cookies-policy).
Logic involved: by automatically analysing and categorising information such as the location (based on IP address) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.
Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by rejecting cookie, more information found on our cookies policy here: harveyjones.com/cookies-policy) and your location will be analysed based on your IP address.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest: improving our website for our website users and getting to know our website user’s preferences so our website can better meet their needs and desires.
Disclosure and additional uses of your information
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.
Disclosure of your information to service providers
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:
- Telephone provider (UK),
- Email provider (UK),
- Mailing list provider (UK),
- IT service provider (UK),
- Web developer (UK), and
- Hosting provider (USA).
Apart from our hosting provider which is located in the United States of America, our service providers are located in the United Kingdom.
Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.
We do not display the identities of all of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).
Legal basis for processing: legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.
Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the UK General Data Protection Regulation).
Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.
Disclosure of your information to other third parties
We disclose your information to other third parties in specific circumstances, as set out below.
Providing information to Google, Facebook, Hotjar and PubMatic
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: google.com/policies/privacy/partners/
Google API Limited Use Disclosure
When we use and transfer to any other app information received from Google APIs we will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google Ads
You can opt-out by deleting the appropriate Google cookie through your browser, though this may not be permanent. Alternatively, you can adjust your Google ad settings or use the WebChoices online opt-out tool.
We share information with Facebook to enable it to provide us with the information we need to run our advertisements effectively on Facebook and to run Facebook advertising campaigns. Facebook collects information about your interaction with our website using its Facebook Pixel and related cookies. You can find out more about what Facebook collects from third party applications and websites in its privacy policy which is available here: facebook.com/full_data_use_policy
We share information with Hotjar in order to enable use to use the Hotjar service. You can find out more information about what Hotjar collects in the section entitled ‘End Users’ in their privacy policy here: hotjar.com/legal/policies/privacy
PubMatic collects information through code and cookies, such as logging of page views or the collection of other data about a computer or device for the purpose of delivering ads or providing advertising-related services, including, but not limited to: providing a specific advertisement based on a particular type of browser or time of day; statistical reporting in connection with the activity on a website; analytics and analysis; optimisation of location of ad placement; ad performance; reach and frequency metrics (e.g., frequency capping); security and fraud prevention; billing; and logging the number and type of ads served on a particular day to a particular website. To find out more about what information PubMatic collects, how it uses this information and how to control the information sent to PubMatic, please see the following page: pubmatic.com/legal/platform-cookie-policy/
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation). Legitimate interest(s): meeting our contractual obligations to Google under our Google Analytics Terms of Service (google.com/analytics/terms/us.html).
You can opt out of Google Analytics by installing the browser plugin here: tools.google.com/dlpage/gaoptout
Transfer and storage of your information
Information collected by Google Analytics, Facebook and PubMatic is stored outside the European Economic Area on Google’s servers in the United States of America.
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, business partners, independent contractors, and insurers.
Further information on each of these third parties is set out below.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest: running and managing our business efficiently.
Accountants
We share information with our accountants for tax purposes. For example, we share invoices we issue and receive with our accountants for the purpose of completing tax returns and our end of year accounts.
Our advisors are located in the United Kingdom.
Advisors
Occasionally, we obtain advice from advisors, such as accountants, financial advisors, lawyers and public relations professionals. We will share your information with these third parties only where it is necessary to enable these third parties to be able to provide us with the relevant advice.
Our advisors are located in the United Kingdom.
Business partners
Business partners are businesses we work with which provide goods and services which are complementary to our own or which allow us to provide goods or services which we could not provide on our own. We share information with our business partners where you have requested services which they provide whether independently from, or in connection with or own services.
Our business partners are located in the United Kingdom.
Independent contractors
We use independent contractors in our business. Your information will be shared with independent contractors only where it is necessary for them to perform the function, we have hired them perform in relation to our business.
Our independent contractors are located in the United Kingdom.
Insurers
We will share your information with our insurers where it is necessary to do so, for example in relation to a claim or potential claim we receive or make or under our general disclosure obligations under our insurance contract with them. Our insurers are located in the United Kingdom.
Sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential.
Legal basis for processing: legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): sharing your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.
Disclosure and use of your information for legal reasons
Indicating possible criminal acts or threats to public security to a competent authority
If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that a fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interests: preventing crime or suspected criminal activity (such as fraud).
In connection with the enforcement or potential enforcement our legal rights
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK Data Protection Regulation).
Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.
In connection with a legal or potential legal dispute or proceedings
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest(s): resolving disputes and potential disputes.
For ongoing compliance with laws, regulations and other legal requirements
We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.
Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the UK General Data Protection Regulation).
Legal obligation(s): legal obligations to disclose information which are part of the laws of England and Wales, or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the United Kingdom has signed).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the UK General Data Protection Regulation).
Legitimate interest: where the legal obligations are part of the laws of another country and have not been integrated into the United Kingdom’s legal framework, we have a legitimate interest in complying with these obligations.
How long we retain your information
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
Retention periods
Server log information: we retain information on our server logs for 30 days.
Employment records/HR, for the period of the employment and thereafter for further 2 years.
Interview information and speculative CVs for 12 months
Correspondence and enquiries: when you make an enquiry, or correspond with us for any reason, whether by email, via post or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for one further year, after which point we will delete your information.
Contractural Information: we retain for 10 years
Guarantee Information: we retain for 15 years
E-Newsletter: we retain basic information to send you our e-newsletter for as long as you wish to receive it (ie you do not subscribe) or if you decide to cancel our e-newsletter service, whichever comes earlier.
All other records will be maintained for a period of 7 years.
Criteria for determining retention periods
In all circumstances, we will retain your information for no longer than necessary, to meet legal, contractual and other compliance obligations taking into account the following:
How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Transfers of your information outside the European Economic Area
Your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below.
We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.
Website hosting provider
Information automatically collected by our website server is transferred outside the EEA and stored on our third-party hosting provider’s servers. Our third-party hosting provider is: Rackspace Limited. You can access their privacy policy here: rackspace.com/information/legal/privacystatement
Country of storage: United Kingdom, but may transfer outside the EEA to a country not subject to an adequacy decision by the European Commission.
Safeguard(s) used: our third-party email provider has self-certified its compliance with the EU-U.S. Data Privacy Framework which is available here: privacyshield.gov/welcome. EU-U.S. Data Privacy Framework is an approved certification mechanism under Article 42 of the UK general Data Protection Regulation, which is permitted under Article 46(2)(f) of the UK General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en
Information you submit to us by email are stored within the United Kingdom on our third-party email providers server, EntrustIT.
EntrustIT may also transfer and store emails you send us outside the European Economic Area. Where they do so, they will put appropriate safeguards in place.
You can access their privacy policy here: : www.entrustit.co.uk/privacy-policy/
Contact forms
For further information, please see ‘Email’ above.
E-Newsletter and digital mailers
Our third-party mailing provider is: Force24. You can access their privacy policy here: force24.co.uk/privacy/
Country of storage: UK
Payment processing
When you pay for goods and services in our showrooms, as we use Global Payments (GPUK LLP), information about your order and the processing of your order may be transferred outside the European Economic Area.
Global Payments may transfer information they process about your order outside the EEA. Where they do so, they will ensure appropriate safeguards are in place.
You can access Global Payments privacy policy here: globalpaymentsinc.com/en/privacy-statement
Google Analytics
Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers. You can access Google’s privacy policy here: google.com/policies/privacy
Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.
Safeguard(s) used: Google has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: privacyshield.gov/welcome. The EU-U.S. Data Privacy Framework is an approved certification mechanism under Article 42 of the UK General Data Protection Regulation, which is permitted under Article 46(2)(f) of the UK General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
Facebook transfers information it collects from its advertisements and the Facebook Pixel on our website outside the EEA.
Countries of storage: United States of America and other countries. These countries are not subject to an adequacy decision by the European Commission.
Safeguard(s) used: where Facebook transfers your information outside the EEA they will ensure EU-approved model contract clauses are in place, obtain your consent for such transfers or adopt other means under European Union law. EU-approved model clauses are standard data protection clauses adopted by the European Commission in accordance with its committee examination procedure under Article 93(2) of the UK General Data Protection Regulation. This is permitted under Article 46(2)(b) of the UK General Data Protection Regulation. Transfers on the basis of your explicit consent are permitted under Article 49(1)(a) of the General Data Protection Regulation.
LiveChat
We use an instant live chat tool called LiveChat. This allows you to interact with our support team and enables our team to provide support to help you use our services. Information collected by LiveChat (your conversation using LiveChat or any information you provide through this feature) is transferred outside the EEA and stored on LiveChat servers. You can access LiveChat’s privacy policy here: ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission.
Safeguard(s) used: LiveChat has self-certified its compliance with the EU-U.S. Data Privacy Framework which is available here: privacyshield.gov/welcome. The EU-U.S. Data Privacy Framework is an approved certification mechanism under Article 42 of the UK General Data Protection Regulation, which is permitted under Article 46(2)(f) of the UK General Data Protection Regulation. You can access the European Commission decision on adequacy here: ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm
PubMatic
PubMatic may transfer information they process about your order outside the EEA. Where they do so, they will ensure appropriate safeguards are in place.
You can access PubMatic privacy policy here: pubmatic.com/legal/platform-cookie-policy/
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to Harvey Jones Kitchens, 6th Floor Corinthian House, 17 Lansdowne Road, Croydon CR0 2BX or sending an email to info@harveyjones.com:
- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
- to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
In accordance with Article 77 of the UK General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the UK General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: ico.org.uk/global/contact-us/
Further information on your rights in relation to your personal data as an individual
The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:
ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; and ico.org.uk/for-the-public/is-my-information-being-handled-correctly/ You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the UK General Data Protection Regulation, which is available here: ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf
Verifying your identity where you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
Your right to object to the processing of your information for certain purposes
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to Harvey Jones Kitchens, 6th Floor Corinthian House, 17 Lansdowne Road, Croydon, CR0 2BX or sending an email to info@harveyjones.com:
to object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing). You may also exercise your right to object to us using or processing your information for direct marketing purposes by: clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link; sending an email to info@harveyjones.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”. For more information on how to object to our use of information collected from cookies and similar technologies, please see the section entitled How to accept or reject cookies in our cookies policy, which is available here: harveyjones.com/cookies-policy
Sensitive Personal Information
‘Sensitive personal information’ (UK GDPR calls this Special Categories of Personal Data) concerns information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.
If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the UK General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.
Changes to our Privacy Policy
We update and amend our Privacy Policy from time to time.
Minor changes to our Privacy Policy
Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.
Major changes to our Privacy Policy or the purposes for which we process your information
Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
Children’s Privacy
Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.
It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to info@harveyjones.com.
California Do Not Track Disclosures
“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit allaboutdnt.org
At this time, we do not respond to Do Not Track browser settings or signals. In addition, we use other technology that is standard to the internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to the website. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal. For information on how to opt out from tracking technologies used on our website, see our cookies policy which is available here: harveyjones.com/cookies-policy
Updated April 2 2024.
Copyright
The copyright in this Privacy Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.
